IT System Engineer

We will offer you a place where you can be yourself and where there are no limits on what you can achieve. With us, you can take ownership of your career and have honest conversations throughout. You would join an ambitious firm with a clear strategy for profitable growth where you can get early responsibility and early involvement in growing the business. Here you can expect a competitive and fair reward as well as recognition based on all round performance. This forms part of our internal promise to you, The Deal, between the firm and its employees.

• Diagnosing, troubleshooting, and resolving technical problems across hardware, software, and network components to ensure smooth operations.
• Support routine updates, patches, and system checks to maintain optimal performance and security of IT infrastructure.
• Install, set up, and configure software applications, operating systems, and hardware devices to meet the Business needs.
• Provide assistance with hardware-related issues, including setting up new devices, diagnosing faults, and coordinating repairs or replacements.
• Offer technical assistance to end-users and clients, guiding them through technical challenges, and effectively communicating complex concepts to non-technical individuals.
• Implement and monitor security protocols, such as firewalls, antivirus software, and access controls, to safeguard sensitive data and prevent cybersecurity threats.
• Maintain accurate records of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future.
• Work closely with other IT teams including the global IT System Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation.
• Ensure all ServiceNow incidents and requests are actioned, kept up to date and that the end user is informed of status.
• Provide a mixture of desk side support, remote support and static support on the TechBar in-line with operational needs.
• Be an on-point Engineer for project requirements, as and when required.
• Identify, inform and escalate any patterns or trends of calls in a timely manner to the IT System Lead or the IT Service Manager.
• Use suppliers and vendors as a source of escalation to resolve problems.
• Support firm events that require an engineer on hand for AV set up and troubleshooting when required.

• Previous experience within a legal partnership or professional services environment is ideal
• Experience of supporting and using Windows 10, Office 365 and Exchange
• Familiarity with help desk software (such as ServiceNow)
• Experience of supporting mobile devices using an MDM solution
• FileSite experience – client-side troubleshooting, how do I’s, and awareness of import and exporting data.
• Experience of supporting legal applications such as Worksite, Big-Hand, time recording, Intapp Time and Expert, amongst others
• SCCM experience – application deployment and troubleshooting experience of Virtual desktops and VPN technologies
• Experience of Microsoft Azure Active Directory and Intune.
• Experience of PC, laptop, printer, network troubleshooting
• Experience of AVMI / Video Conferencing
• Customer-focussed with excellent communication and inter-personal skills
• Team-oriented with the ability to deal with tasks effectively
• Strong organisational skills and the ability to juggle a constantly changing workload
• Able to work under pressure and prioritise conflicting demands
• Aptitude for problem-solving and documenting the solution to share with others (inc immediate team)
• Ability to develop and maintain good working relationships with both internal and external clients, maintaining a high level or professionalism.
• Flexible, in that you are able to travel to other offices when required to do so

With 8 offices worldwide and with our headquarters based in London, Stephenson Harwood is a law firm where our people are committed to achieving the goals of our clients - listed and private companies, institutions and individuals across the globe. Our mix of expertise and culture results in a combination of deep local insight and the capability to provide a seamless international service.

Our experience encompasses corporate, commercial litigation and arbitration, employment, pensions and private wealth, finance, marine and international trade, and real estate and projects.

We assemble teams of bright thinkers to match our clients' needs and give the right advice from the right person at the right time. Dedicating the highest calibre of legal talent to overcome the most complex issues, we deliver pragmatic, expert advice that is set squarely in the real world.

We understand the power of diversity in delivering that high calibre advice to our clients. We want to attract diverse talent and we particularly encourage applications from underrepresented demographics.